The Closet & Storage Summit took place October 21st – 23rd, 2020 at the Charlotte Hilton University Place in Charlotte, NC. The Summit offers Independent Closet business owners and key staff the opportunity to hear great speakers, participate in industry round tables, attend plant tours and network with other industry executives. We interviewed ACSP member Kaila Rolofson of PNW Closets, for a recap of her experience. Huge thanks to Kaila for taking the time to answer our questions and provide photos.

  1. Biggest Takeaway: The roundtables were what I found most helpful. I liked the setting of moving from room to room and mixing up the groups for each session, rather than being with the same group for multiple topics. (Also, covid safe!) For me, being newer to the industry, it was great to get perspectives and ideas from both veterans and newbies. Also, I feel there was a good mixture of roles in each session – owners, designers, office managers, installers, etc. It was the most informative part of the Summit for me. 

2. How was Summit structured? Day 1 was the meet and greet, a networking happy hour. Day 2 featured a networking breakfast and visit to vendor booths, business owner speaker session, two round table discussions a networking lunch and three shop tours! Day 3 started off again with a networking breakfast and visit to vendor booths and there was an installers only private session. There were three round table discussions and an installer Q&A panel.

3. Plant tours? I attended all three plant tours. It’s always great to see the structure of another company and how they do what they do and what you could do in your business to improve. For us, we were impressed by the lean manufacturing structure of some of the shops we saw, as well as seeing how other showrooms were set up to maximize space and showcase their best products. We were thankful to all three shops for opening up their space to us!

The networking opportunities, trend education, round tables and installer education make this an event not to be missed! Stay tuned for 2021 dates and location.

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